Let me preface this by explaining this is a two part review, one side about the camera, and the other about sony's customer support.The camera by itself I would only give 3 stars, because while it was amazing, and I loved using it, it did ultimately leak on the 4th day of our trip (right as I got into the water at stingray city, nonetheless! Heartbreaking!). I purchased this camera right before I traveled with a girlfriend to Grand Cayman, after much deliberation, research, and comparisons. The price, and amount of positive reviews won me over (I got the blue one for $179 and $5 s&h...even the people at sony support were impressed with that deal!).Now, I am not "camera knowledgeable" by any means. I get caught up in all the capabilities cameras have over one another when I'm researching (nitpicking shutter speeds, and ISOs, and heaven forbid one camera have any percentage of megapixels over the other, haha) when honestly all I needed was a camera that took decent underwater pictures for snorkeling, and this one fulfilled that purpose perfectly. Even the friend I went with (who had the Panasonic Lumix TS3) was very impressed with some of the photos this little camera took. Only complaint functionality-wise I might've had was the battery tended to die long before I was ready to quit snorkeling. But then again, I wanted to snorkel all day long.Yes, as other reviewers stated, you can't mess with settings while underwater (and it's near impossible to tread water and change settings...believe me, I tried), but in reality it's easy enough to set things up prior to a water excursion, just don't forget to do it. Yes, first world problems to the extreme, I know.I followed others' instructions to a T after every snorkeling adventure: a 10 minute soak in fresh water, followed by a rinse. And everything was perfect...until that 4th day. Sadly, the whole reason Grand Cayman was chosen as our trip of choice was also the downfall of my beautiful little camera. Thankfully, we had the Panasonic for pictures, but that was it for Sony Cyber-shot TX20.Which leads me into the Sony Support...Because I'd bought my camera so close to the trip, it was gratefully still under it's 30-day warranty, and the Sony Support team was awesome. The first lady I talked to recommended purchasing an extended damage warranty (which I did, and was grateful for in the long run, as having that warranty number made things much easier). I will not say the whole process wasn't time consuming and a bit extended (there was a week where I got busy, and didn't return Sony's calls, and the broken camera got sent back to me, but Sony Support emailed me a free Fedex shipping label to send it back, even though it was my negligence!), but all the people I dealt with were awesome and very helpful. I understood the Sony universe did not revolve around me, and was happy to give the information they needed as many times as they needed it, and in return they were happy to help me.My TX20 was damaged beyond repair, and because the TX20 was an outdated model, I received in the mail today, my brand new Sony Cybershot TX30. And still in the beautiful blue color, since I kindly asked the guy if I could get my replacement in the same blue I loved, which he assured me was no problem. It was a lot of phone time, but I really cannot speak enough praise of the Sony team for coming through for me. Five stars to them.In closing, yes, my camera leaked, but I got the newer, pricier version for the cost of a warranty. It really was a cute, functional camera, and our trip was full of strange mishaps (including getting "stranded" on the island for 3 extra days), so the drowned camera wasn't the end of the world. I just highly recommend when purchasing this camera, get the extended warranty, just in case.Now, all I need is another GC trip to write my TX30 review!